Stories From looloo Reviewers That Prove Excellent Customer Service in Manila Still Exists


We’ve heard all kinds of horror stories… A cockroach taking a hot, relaxing bath in the soup, a long strand of hair entangled in the pasta, or a rude waiter whose sole mission seems to be to ruin your day. These restaurant mishaps don’t stand a chance of going unnoticed because our nimble fingers are so quick to post and share them on social media!

But what about the stories of great service that give us warm, fuzzy feelings inside? Where do they go? They’re obviously not put out there enough so we’re sharing a bunch of anecdotes from looloo reviewers about unforgettably nice encounters they’ve had with restaurant service.

Get your cup of hot cocoa ready, good vibes ahead!

Discover the best restaurants, cafes, hotels, and travel spots all over the Philippines by downloading the looloo app! Available for both iOS and Android. Interact with the wonderful looloo community, folks who love to eat and travel, and the largest and most active community of reviewers in the Philippines.

We’ve all ordered food that took forever to arrive, but some restaurants more than make up for it.


When you think you see your food coming but it’s for someone else

“It was an awkward moment looking at everyone eating and me just waiting for my food. A couple minutes later, they served me a cup of mushroom soup on the house! They also apologized for the long wait. That made me feel better. My Pork Loin arrived shortly after that but they also served me a big slice of dulce de leche cheesecake! For free! And another apology! The Pork Loin was delicious and so was the mushroom soup. But I loved the dulce de leche cheesecake the most. Dense, moist, and not overly sweet. Delicious!!! They may have taken forever to serve my food but what they did to compensate for that was more than enough. I really appreciated it.” — Peanut D. for The Sweet Spot in Maginhawa, Quezon City

“When we asked for our bill at the end of our meal, we were so surprised and definitely delighted. The manager took it upon himself to make one out of the three meals we ordered a free one because he said our food arrived too late. We did not even notice that the food took too long. The free meal was a welcome treat and made us really happy with Yabu.” — Weng D. for Yabu in SM Mall of Asia, Pasay

When they give you ice cream on the house just because they want to, it’s the best thing ever!

“They have excellent customer service. They even gave us complimentary ice cream!” — Anne L. for go-en in South Triangle, Quezon City

“Surprisingly when we finished our food, they asked if we wanted ice cream and we said okay why not and they gave us free ice cream too!” — Carlo A. for Big Brat Burger in BF Homes, Parañaque

Sometimes, we don’t even have to say anything for them to know what we need.

Fortune Teller

“I can see… that you want another order of that appetizer.”

“We ordered their best-selling miso-based ramen Negi Itame and Crunchy California Maki. In less than 5 minutes, the steaming food arrived at our table. And before I could open my mouth to request for a small bowl, another service staff appeared out of nowhere to give me my request. Talk about reading customer’s minds! Great customer service!” — Ruby P. for Kenji Tei Ramen House in Alabang Town Center, Muntinlupa

“Apart from the great food, we were very much delighted with the excellent customer service. The servers were very accommodating and attentive. When one server overheard that my sister was craving for bibingka, he instantly offered to get it for her & served it to our table.” — Mye D. for NIU by Vikings in SM Aura, Taguig

Most won’t care that you’ve got a movie to catch, but then there are those who WILL make sure you get to see the trailers.

“They’ve got excellent customer service. I told them we were trying to catch a movie and we only had an hour to eat. Food came really fast and the manager readily addressed our concerns.” — Marie H. for Mango Tree Bistro in Greenbelt 5, Makati

We might get disappointed when we don’t get what we asked for, but there are those who go out of their way to make sure you feel better.

“We didn’t realize that we didn’t get the steak bacon and cheese (SBC) pie and that we got the spicy chili con carne pie instead so we called the attention of one of the servers. He apologized and said that the SBC wasn’t available and that he was going to give us the chicken and mushroom pie instead. I actually really wanted to try the SBC so I was a bit sad but the dude made up for it by giving us not 1 but 2 chicken and mushroom pies! Great customer service, ehhh?” — Em D. for Pie Face in Techno Plaza 2, Eastwood City

“We left my daughter’s water bottle at Ramen Nagi Aura 2 weeks ago. Called them right away to ask about it and one of the staff confirmed we left it there. Took note of his name & the time of my call to be sure. But when we went back last week, Manager said nothing was endorsed to their lost & found section. I left the restaurant annoyed but she promised they will get back to me. A day after, she sent me a text message to say we may pick up the bottle. Today, we went back & this is what they gave us (a new water bottle). Thank you, Ramen Nagi! This is GREAT customer service.” — Loren L P. for Ramen Nagi in SM Aura, Taguig

Brand new water bottle from Ramen Nagi, SM Aura branch

Brand new water bottle from Ramen Nagi, SM Aura branch

Taking our group pictures isn’t exactly part of their job description, but they try to be pro photogs anyway.

“Excellent customer service here especially when we asked one of the servers to take a photo of us. He was so pleasant and took a series of shots from different angles!” — Mari G. for Mad Mark’s in Glorietta 5, Makati

An unhappy toddler can be a handful but you know it’s great service when they help you out.

“Dined with my cranky toddler, and without having to ask, the service crew assisted me. Before I even requested, they thoughtfully offered a teaspoon for my toddler when they saw that the soup was for her (the large soup spoon was too big for her). When I requested for an extra bowl, preferably something plastic that was ok for my toddler to hold, they said they didn’t have any, but offered us the take out bowl. My baby got upset, threw a tantrum and chucked the paper bowl. The crew replaced the bowl right away, again without me having to ask. I love how they’re very attentive. Service like that is rare these days!” — Angeli D. for Chuck’s Deli in Serendra Piazza, Taguig (Now Closed)

Some servers are just extra warm, friendly, and talented at making us feel right at home.

“Excellent customer service! Our server, Glad, was super nice and very funny. All of them were very nice and they really make sure you feel comfortable and at home! Also, they know their menu very well! They’ll help you decide what to order if ever you’re having a hard time choosing. Serving time was pretty fast.” — Ruth S. for Unit 27 Apartment Bar + Cafe in Icon Plaza, Bonifacio Global City

“When the clock hits 6PM, lights are dimmed and the place transforms into The Curator’s alter ego – a bar serving cocktails. Was actually curious of the cocktails they serve but there’s a next time for that. We stayed there until past 6PM but they didn’t hurry us to leave. They let us take our sweet time chit-chatting and taking snapshots of the pretty latte art they created as well as the Instagram worthy place. Myka and Yassi were so friendly that they took time to get to know us, asked for our names, checked if we needed anything, checked if we liked our coffee and food and even wrote everything we ordered in a piece of paper with details of the ingredients. Now top that kind of customer service! Overall, I would say that this is by far the BEST coffee experience I’ve had.” — Clarissa P. for The Curator  in Legazpi Village, Makati

“The person manning the store was very accommodating and took time to explain their tea. She also asked us to stay awhile and relax and use their free WIFI. In this day of stiff competition, excellent customer service does set you apart from the common ones.” — Kizzy M. for SenCha along Boni Ave., Mandaluyong

They see countless faces everyday but when they remember our name, it brightens up our day!

“Just a shout out to this Starbucks branch (Nikki, Jane, Allan, and Rina) for great customer service. I love it that as soon as they see me at the counter, they remember already my usual order and would even look for my tumbler (I bring my own) and ask for the “milk/creamer” (protein powder) that I would ask them to mix into my drink.” — Jinky U. for Starbucks Coffee at Festival Supermall in Alabang

Excellent customer service may be harder to come by these days, but it’s not extinct. So when you do meet someone who goes above and beyond to make sure your dining experience is a great one, you need to let them know how much you appreciate them!

“I highly commend our server, Kim. I love her! I think she gave me like a quarter of a watermelon with the many times that she passed by if I wanted more fruit. I even asked if they had wooden chopsticks since apparently they already use plastic ones. She even went out of her way to check the depths of their office to look for one! Talk about great customer service! This visit just cemented Yabu to my best katsu place in the Metro. Because of Kim’s excellent service, I even left a tip which is double than my usual because I was so satisfied with her service. I seriously believe that people like her deserve to be given credit for striving to be the best at their jobs. I ended up looking for the manager on duty and told her that Kim was a very good server. I also left a note at the back of our receipt, professing my love for Kim and Yabu.” — Kathryna D. for Yabu in Glorietta 5, Makati

Do you also have awesome customer service stories in the Philippines? Share them with us in the comments section below!

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About Author

Denise Jose

Denise is a recovering food addict. She distracts herself with photography and keeps off the pounds by doing pilates. She is still struggling, however, and has occasional relapses. Her food comas are mostly induced by oily burgers and chocolate desserts.